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Terms and Conditions
PAYMENT AND REGISTRATION:
A $500 per person deposit and a signed Passenger Reservation Form
Contract are required to secure a reservation. Deposit must be
received within 7 days of booking or reservation will automatically
cancel. Full payment for the tour must be received 90 days before
departure date. If a booking is made within 90 days of departure, full
payment is required at the time of booking. If payment is received
less than 60 days before departure, please include a $75 late fee.
Payments can be made by personal / cashiers checks, money orders or
credit cards through mail. Reservations made within 6 weeks of the departure date are subject to availability and $100 late registration fee. Returned checks will incur a $50 service fee. In case of billing error, we reserve the right to re-invoice participants with corrected billing.
CANCELLATIONS AND REFUNDS: Cancellations made from time of reservation to within 80 days prior to departure $100 processing charge plus any airline penalties. In the event of a cancellation from 79 to 60 days of departure $150 processing charge plus 50% of the land cost, plus any airline penalties and from 59 to 31 days of departure $200 processing charge plus 75% of the land cost, plus any airline penalties There can be no refund for any services for cancellations received within 30 days of departure. All cancellation and refund claims must be in writing to Elegant Adventures Travel LLC. Please note that, once tickets are issued (approximately 4-6 weeks prior to departure) the ticket value is non-refundable. Refunds for payments made by credit card are subject to an additional 3.5% fee. No change of names or substitutions is permitted. No refund or cancellation fees will be waived due to sickness.
PRICE GUARANTEE: We can only guarantee prices when and if the trip is paid in full. Rates shown on website are based on double occupancy and are as per itinerary show. Single rooms are available at a supplementary cost of $70.00 per night, or as stated on individual itineraries.
NOT INCLUDED: Expenses and items not specifically mentioned in the itinerary are not covered, including but not limited to: passport and visa fees, meals not listed and items of a personal nature such as laundry, wines, liquors, mineral waters, after dinner coffee or tea, sightseeing or services other than those specifically mentioned. Tips to guides and drivers, meal servers and baggage handlers (est.$10/day) and excess baggage and insurance. Airport taxes $200-$450, based on departure city and country which are subject to change until tickets are issued.
PASSPORTS, VISAS AND TRAVEL DOCUMENTS: A valid US passport is required for travel for US citizens. If you do not have a valid passport please contact your closest passport office or see Passport Information. Passports must be valid at least 6 months after return date. US citizens need a visa to travel in Turkey. You may obtain this visa upon your arrival at the Istanbul airport or please contact the consulate of Turkish Republic.
FINAL DOCUMENTS: Final documents are issued upon receipt of final payment only and within 3 weeks of departure. Documents are not guaranteed if final payment is not received on time. Upon receipt of your documents you are responsible to check your itinerary, spelling of your name, dates, times and other important information to insure their validity. Should your final documents have any errors it is the passenger's responsibility to contact Elegant Adventures Travel LLC immediately.
RESPONSIBILITY AND LIABILITY: Land arrangements including surface transportation: Elegant Adventures Travel LLC and participating tour operators operate the land tours offered under the programs only as agents of the railroads, car rental contractors, hotels, bus operators, sightseeing contractors and others that provide the actual land arrangements and are not liable for any act, omission, delay, injury, loss, damage or nonperformance occurring in connection with these land arrangements. Turkish Airlines and other IATA carriers and other transportation companies whose services are featured in these tours are not to be held responsible for any act, omission or event during the time passengers are not on board their conveyance. The
passage contract in use by these companies when issued shall constitute the sole contract between the companies and the purchaser of these tours and/or passage.
INSURANCE: Trip cancellation, baggage and health/accident insurance are strongly recommended.
AIR TRANSPORTATION: Air transportation is in economy class on IATA-approved
carriers. Tickets will be issued by a contract company and must be completed no later than 31 days prior to departure. Fares are based on levels in effect at the time of printing and prices and schedules are subject to change without notice.
SEAT ASSIGNMENT: Random seats are assigned for all group participants. If you would like to secure a specific seat, or sit with a travel companion please advise us of such request at the time of booking, we will make an effort to accommodate you, however we cannot guarantee. If you must have specific seat we recommend you to be at the airport at least three hours prior to departure and arrange the seat assignment with your airline's gate agent. Bulkhead and exit row seating can never be requested prior to the day of departure. Elegant Adventures Travel LLC can not guarantee any specific seats. Seats are at the sole discretion of the airline and are pending availability, pending aircraft and seat map changes.
LAND ONLY: Transfers are not included in Land Only costs. From time to time, a tour may be canceled due to unforeseen circumstances or emergencies. If you chose to purchase a Land Only package and arrange your own domestic or international flight independently of us, please note that Elegant Adventures Travel LLC is not responsible for domestic or international flights or transfers of any kind. Booked or purchased items outside of Elegant Adventures Travel LLC are sole responsibility of client.
TRANSFERS: Our programs include group round-trip transfers. Pilgrims or passengers who did not purchase "all-inclusive tour" or who purchased land only package and are arriving or leaving independently must transfer at their own expense. Expenses incurred for transfers due to lateness of flights are at the expense of the passenger and may be claimed for reimbursement from the airlines.
HOTEL ACCOMMODATIONS: Specially selected 4-5 star or deluxe hotels based on twin occupancy with private bath. A single room supplement will be charged where requested and available. If you do not have a roommate and Elegant Adventures Travel LLC is unable to arrange one, you will be billed for the single room supplement. All singles are subject to availability.
BAGGAGE: Each tour participant is advised to bring one suitcase and one small carry on bag (8" x 14" x 22"). Effective Nov 1, 2006 Airlines New Baggage Regulations will change to as follows: For passengers traveling in Economy-Class: 2 pieces at 50lb (23kg) each and maximum dimensions of 62in. (158cm); the sum of the 3 dimensions must not exceed 62in. (158cm) for each bag For infants: 1 piece with maximum dimensions of 45in. (115cm) and up to 23lb. (10kg) and one collapsible buggy Carry on Items: 1 piece maximum weight 18lb (8kg), maximum dimensions 22x15x8in (55x40x20cm) For First Class and Business Class passengers - no change. Please check with your specific airline to verify the size and weight allowances.
SPECIAL MEDICAL CONDITIONS / HANDICAPPED:
You must report any disability requiring special attention to
Elegant Adventures Travel LLC at the time of registration for
any tour. We make every effort to accommodate disabled
passengers by reserving wheelchair assistance for them at
airports and handicap accessible rooms where available, however,
we cannot guarantee and are not responsible for any denial of
services by carriers, hotels, restaurants, or other independent
suppliers. Most transportation services, including the touring
motor coaches, are not equipped with wheelchair ramps or lifts.
A qualified and physically able companion(s) must accompany
travelers who need special assistance. It is the passenger's
responsibility to arrange for such assistance prior to making
their reservations. Elegant Adventures Travel LLC is not
responsible for any medical condition that occurs prior, during
or after the tour. Although Elegant Adventures Travel LLC offers
a licensed medical doctor for the land-only part of the itinerary
if requested and is only responsible for the first aid and arrangement of the transportation of the patient to the local hospital when necessary. The cost of the services
are extra and will be billed separately. The cost of the transportation and the care given in medical centers is responsibility of the costumer. Elegant Adventures Travel LLC is not responsible and does not assume responsibility for the transportation and any cost for the medical care given to the costumer. We strongly recommend to those customers with medical needs purchase health /accident insurance. Additionally, airlines are not able to guarantee or provide assistance for disabled travelers including special seating. Please be aware that all destinations serviced by Elegant Adventures Travel LLC require a lot of walking, sometimes up/or down the hills and at times very rough terrain.
TOUR CANCELLATION BY OPERATOR:
Please note that from time to time a tour departure may be
cancelled due to lack of participation. In such case, the
operator's sole responsibility is to provide a full refund.
Elegant Adventures Travel LLC is not responsible and does not
assume responsibility for any additional costs or any fees
relating to the issuance and /or cancellation of air tickets
or other arrangements not made through Elegant Adventures
Travel LLC. Cancellations due to state travel advisories
and/or state travel warnings, Acts of War, Terrorism, Acts of God, Natural Disaster or any other circumstance outside the control of Elegant Adventures Travel LLC. Great effort will be made to accommodate traveler to another trip or to revise itinerary, however, cancellation for any of these reasons will not be eligible for refund.
PRIVACY STATEMENT: Elegant Adventures Travel LLC does not sell or divulge the names, addresses or any other personal information gathered by this website to any third party or company. |